Have a question about an order, delivery, or our curated collections? Below you will find straightforward answers to our most common enquiries.
1. How much does UK delivery cost and how long does it take?
We offer Complimentary Standard Tracked Delivery (£0.00) on all UK orders. Orders are prepared for dispatch within 1–2 working days (Monday to Friday, excluding UK Bank Holidays). Once dispatched, Standard Tracked Delivery typically arrives within 3–5 working days via Royal Mail or Evri. If you prefer expedited handling, Priority Tracked Delivery (1–3 working days) is available at checkout for £4.95.
2. How can I track my parcel?
As soon as your order is dispatched, we will send you an automated email containing your tracking number and a direct link to track your parcel with Royal Mail or Evri.
3. Will I have to pay any customs duties or extra charges on delivery?
No. All prices on Norley are shown in GBP (£) inclusive of taxes, and our parcels are dispatched on a Delivered Duty Paid (DDP) basis. You will never be asked to pay extra customs charges upon delivery.
4. What is your returns policy if I change my mind?
In accordance with the UK Consumer Contracts Regulations 2013, you have 14 calendar days from the day after you receive your parcel to request a return for any reason. Simply email our Customer Care team at corporationdvl@gmail.com with your order number to receive your RMA authorisation number and UK returns warehouse instructions.
5. What if my item arrives damaged or faulty?
Under the UK Consumer Rights Act 2015, if your item arrives damaged or faulty, please email us within 30 days of delivery with a photo or short video of the issue. We will arrange a free replacement or a 100% full refund straightaway at zero return cost to you.
6. Are your electronic items compatible with UK sockets?
Yes. The majority of our Smart Home and Tech & Gadgets products are designed with modern 5V USB / USB-C rechargeable connectivity so they can be charged effortlessly from any USB port or adaptor. Any mains-powered appliance is supplied strictly with a compliant UK 3-Pin fused plug (BS 1363).
7. Which payment methods do you accept?
We accept PayPal (including guest debit/credit card checkout without needing a PayPal account), Apple Pay, Google Pay, and major UK debit and credit cards.